We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you will need to email us with photographs clearing showing defects or damage. You’ll also need your receipt or proof of purchase, so be sure to include your full name, order number and date of purchase.
To start a return, you can contact us at firstname.lastname@example.org. We cannot commence processing any returns without photographs. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale or discounted items or gift cards or custom products (such as commissioned paintings or special print orders).
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.